Terms and conditions of use

Terms and Conditions of Use

1. Introduction

Welcome to https://www.zayanagold.com (“the Site”).

These Terms and Conditions govern your access to and use of this website and the purchase of products from ZayanaGold. By accessing the Site or placing an order, you agree to be legally bound by these Terms. If you do not agree, please refrain from using the Site.

These Terms apply to all visitors, customers, and users worldwide.

2. Use of the Website

You agree to use this Site only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the Site.

Any fraudulent activity, misuse, attempt to interfere with the Site’s operation, or violation of applicable laws is strictly prohibited. We reserve the right to suspend or refuse access to any user at our sole discretion.

3. Products

ZayanaGold specializes in handmade gold jewelry crafted by independent artisans.

We make every effort to ensure that product descriptions, images, weights, and specifications are accurate. However:

  • Slight variations may occur due to handmade production.

  • Colors may vary depending on screen settings.

  • Minor differences in weight or finish may occur due to artisanal processes.

Such variations do not constitute defects.

We reserve the right to modify or discontinue products at any time without prior notice.

4. Pricing and Payments

All prices are displayed in the selected currency and may be subject to taxes, customs duties, or import fees depending on the destination country.

International customers are responsible for any customs duties, VAT, or local taxes applicable in their country.

Payments are processed securely through trusted third-party payment providers. We do not store full credit card information.

Orders are subject to payment confirmation and product availability.

5. Orders

By placing an order, you confirm that:

  • All information provided is accurate and complete.

  • You are legally authorized to use the chosen payment method.

We reserve the right to cancel or refuse any order in cases of suspected fraud, pricing errors, or product unavailability.

6. Shipping and Delivery

ZayanaGold offers international shipping.

Delivery times are estimates and may vary depending on destination, customs procedures, and external factors beyond our control.

We are not responsible for delays caused by carriers, customs authorities, or force majeure events.

Risk transfers to the customer upon delivery.

7. Returns and Refunds

Our return and refund policy is detailed on our Shipping & Returns page.

Due to the nature of gold jewelry and hygiene considerations:

  • Items must be returned in original condition.

  • Customized or personalized items may not be eligible for return unless defective.

Refunds are processed after inspection and approval.

8. Intellectual Property

All content on this Site, including but not limited to text, images, logos, branding, product designs, and graphics, is the exclusive property of ZayanaGold and is protected by international intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written consent.

9. Limitation of Liability

To the maximum extent permitted by law, ZayanaGold shall not be liable for:

  • Indirect or consequential damages

  • Loss of profits or business

  • Delays outside our control

All products are provided in accordance with applicable consumer protection laws.

10. External Links

The Site may contain links to third-party websites. We are not responsible for their content, policies, or practices.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes take effect immediately upon publication on the Site.

Continued use of the Site constitutes acceptance of the revised Terms.

12. Governing Law

These Terms shall be governed by applicable international commercial and consumer protection laws.

Any disputes arising from the use of the Site or purchases made through it shall be resolved under the jurisdiction of the company’s registered location, unless otherwise required by mandatory local consumer protection laws.

13. Contact Information

ZayanaGold
Operated by: EVAN STUDIO CO., LTD.

37/1, Soi 2, Singha Rat Road
Si Phum Sub-district
Mueang Chiang Mai District
Chiang Mai 50200
Thailand

Business License: 0505567014622

For inquiries, please contact us via the contact form on the Site.